Refund policy

 

At Lamp Emporium, we want you to be completely satisfied with your purchase. Our return and refund process is simple, clear, and free of extra charges, so you can shop with confidence.

Return Timeframe

You may return any eligible item within 14 days of receiving your order. Returns requested after 14 days may not be accepted.

Eligibility for Returns

To qualify for a return:

  • Items must be unused, unworn, and in their original packaging.

  • Items should include all original tags, components, and accessories.

  • A valid proof of purchase (order number, receipt, or confirmation email) is required.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

  • Items that are damaged or altered after delivery.

  • Items without original packaging, accessories, or documentation.

  • Clearance, sale, or personalized/customized items (if applicable update based on your store’s offerings).

Return Method & Fees

All returns are made by mail using the prepaid return label included in your package.

This service is completely free of charge no return shipping fees, and no restocking fees.

You will not include any extra costs for properly authorized returns.

Return Process

  1. Contact our customer support team with your order number and reason for return.

  2. If approved, you will receive a Return Authorization and clear instructions.

  3. Pack the item securely in its original packaging, including any accessories or documentation.

  4. Ship the product using the prepaid return label provided.

Please note: Unauthorized or improperly packaged returns may not be accepted.

Exchanges

If you wish to exchange an item for a different size, color, or version:

  • Contact customer support to confirm availability.

  • Exchanges are processed once the original item is returned and inspected.

If the requested item is out of stock, we will offer a refund or store credit.

Refunds

After we receive and inspect your returned item:

  • Refunds are processed within 7 business days.

  • Your refund will be issued to your original payment method.

  • You will receive an email confirmation once the refund has been initiated.

Please allow additional time for your bank or credit card provider to post the refund to your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

We will gladly assist with:

  • A replacement,

  • Store credit, or

  • A full refund, depending on the situation.

For faster assistance, please provide clear photos of:

  • The damaged product

  • Packaging materials

  • The shipping label

For lost shipments, we may contact the carrier to confirm status before issuing a resolution.

Need Help?

Our dedicated support team is here to help with anything related to returns, refunds, or your order.

Shop Name: Lamp Emporium
Shop Location: 3432 Pump Rd, Richmond, VA 23233, United States
Phone: +1 804-360-1619
E-mail: info@lampemporium.us
Operating Hours: Monday - Friday | 10:00 AM - 04:00 PM (EST)

Thank you for choosing Lamp Emporium. We appreciate your trust and look forward to serving you.