Faq's

 

1. What payment methods do you accept?

We currently accept PayPal for all purchases. All prices are listed in USD. Using PayPal ensures your payment is secure and protected.

2. Do you offer free shipping?

Yes! We offer free Standard Shipping on all orders within the United States.

3. How long will it take to receive my order?

Orders are typically processed within 1–3 business days. Standard Shipping usually takes 4–7 business days, so the total shipping time is 5–10 business days.

4. Can I track my order?

Yes! Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your package until it arrives.

5. What is your return policy?

You may return any eligible item within 14 days of receiving it. All returns are made by mail using the prepaid return label included in your package. This service is completely free — no return shipping fees, and no restocking fees. Refunds are processed within 7 business days.

6. Do you ship internationally?

Currently, we only ship to addresses within the United States.

7. What if my item arrives damaged or defective?

If your order arrives damaged or defective, please contact us immediately. We will guide you through the return process and ensure a replacement or refund is issued promptly.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for changes, but we’ll do our best to assist you.

9. How can I contact Lamp Emporium?

Shop Name: Lamp Emporium
Shop Location: 3432 Pump Rd, Richmond, VA 23233, United States

Phone: +1 804-360-1619
E-mail: info@lampemporium.us

Operating Hours:
Monday - Friday | 10:00 AM - 04:00 PM
(GMT-05:00) Eastern Standard Time

We’re always happy to help with questions about products, orders, or anything else related to your shopping experience!